Job Posting - Customer Experience & Communications Lead

Job Posting Date: January 2026

Hiring for: Customer Experience & Communications Lead

Full-Time | On-Site | Victoria, BC

The Green Kiss is seeking a passionate, detail-oriented Customer Experience & Communications Lead to be a key pillar of our values-based, fast-growing small business. This hybrid role blends in-store customer service, ecommerce communications, problem-solving, and community program development.

You will spend some days serving our guests face-to-face in our brick-and-mortar store, and other days managing online customer care, resolving issues, and helping grow meaningful relationships with our community across Canada.

You will work closely with our owner, store manager, and operations lead, becoming a trusted co-pilot in driving sales, guest experiences, and community initiatives. This is more than a job — it’s an opportunity to take ownership, make an impact, and grow your career with a brand committed to clean, healthy, and effective beauty products.

 

About The Green Kiss:

Established in 2011, The Green Kiss is a Canadian Healthy Beauty Company committed to inspiring people to care for themselves with the healthiest and most effective personal care products possible.

Our mission is to lovingly empower people to take care of their skin, bodies, and families with products that are healthy for both themselves and the environment. For those new to healthy beauty, our core goal is to reduce the toxic load people are unintentionally applying to their bodies — and rinsing into our ecosystems.

We are based in Victoria, BC, with our brick-and-mortar store, in-house online fulfillment, and office located at Uptown Shopping Centre. We owe our longevity to our commitment to clean beauty and to the incredible community we have built here in Victoria and across Canada.

 

Key Responsibilities:

1. Customer Service & Sales (In-Store and Online)

  • Provide exceptional, warm, and knowledgeable in-person customer service on the retail floor

  • Deliver thoughtful written customer service via our ecommerce email account and website chat

  • Support customers over the phone with product guidance, orders, and troubleshooting

  • Handle returns, exchanges, dissatisfied customers, and quality control concerns with care and professionalism

  • Investigate and resolve lost or delayed packages

  • Act as a consistent point of care between in-store and online customers

  • Work closely with our owner, store manager, and operations lead to ensure a seamless customer experience

2. Communications & Community

  • Support sales and communications campaigns such as:

    • Back-in-stock launches

    • New brand and product launches

    • Customer outreach initiatives

  • Provide customer service via Facebook and Instagram

  • Contribute to email newsletter content and customer communications

  • Support or create light social media content, as needed

  • Collaborate directly with leadership team members to develop, roll out, and maintain the Ambassador and Practitioner Programs

  • Assist in building and maintaining community partnerships locally and nationally

3. Operations Support

  • Split time between front-of-house and back-of-house work

  • Maintain a high standard of organization, follow-through, and documentation

  • Collaborate with our operations team on systems, customer issues, and process improvements

  • Ensure the store is well-stocked, clean, and visually appealing for customers

 

Who You Are:

You are someone who genuinely loves helping people and takes pride in delivering thoughtful, high-quality service.

You are known for:

  • Exceptional written and verbal communication skills

  • Calm, thoughtful problem-solving, especially when things go wrong

  • Strong organization, follow-through, and attention to detail

  • A warm, professional, and emotionally intelligent communication style

You likely have:

  • Experience in retail, e-commerce, small business, or client-facing roles

  • Experience in skincare, beauty, wellness, or makeup (strongly preferred)

  • Comfort handling customer service across multiple channels (email, phone, in-person, social media)

  • Familiarity with systems and platforms for e-commerce and communications

You may also have:

  • Some experience with marketing, email campaigns, or content creation

  • Interest in community building, partnerships, and relationship development

You thrive in a small business environment where:

  • Your work truly matters

  • You wear multiple hats and have meaningful responsibility

  • You are trusted to collaborate with leadership and contribute ideas

  • You enjoy both people-facing and behind-the-scenes work

Most importantly, you care deeply about:

  • Providing exceptional service

  • Representing a values-based brand with integrity

  • Being part of a team that is making a positive impact

 

Growth & Career Development:

This is a role with meaningful room to grow.

Depending on your strengths and interests, this role has the potential to expand into:

  • Senior Customer Experience leadership

  • Communications or Community Lead

  • Ecommerce Customer Care Lead

  • Program Management (Ambassador & Practitioner Programs)

  • Expanded marketing or brand support

You will work closely with our owner, store manager, and operations lead, with opportunities to take on more responsibility, ownership, and leadership as the business grows. We are excited to invest in the right person through:

  • Ongoing training and development

  • Expanded responsibilities over time

  • Career progression within the company

 

Schedule & Availability:

  • Full-time, 40 hours per week

  • Work week: Tuesday–Saturday OR Sunday–Thursday

    • One weekend day is non-negotiable

  • Must be available to work:

    • Evenings during December

    • Some evenings during the summer

 

Compensation & Benefits:

  • $21–$26 per hour, depending on relevant experience

  • Free parking

  • Staff gifting

  • Employee discount

  • Uptown staff discounts at participating stores

  • Ongoing training and career development

Job Location:

The Green Kiss
#109 - 3531 Uptown Boulevard
Victoria BC
V8Z 0B9


How To Apply:

Send your resume and cover letter to Megan Johns at [email protected]. Only applicants selected for an interview will be contacted.


**Referrals are welcome and will be rewarded with a $100 GK gift card upon hire**

Don't see an opening that you're looking for? Send us a general application to [email protected]. You might just be the candidate we didn't know we needed.